Our client is a Leicester based accounting practice with a GRF (Gross Recurring Fees) of £500,000 and two Directors. The client had employed a full-time accounts production staff of seven professionals and a number of part-time employees. The problem our client had was with the accounts production quality from some of the staff members. Because some staff members were not able to deliver quality work, the practice suffered a slow turn round time for jobs. Often, the practice had to carry out remedial work on the jobs that had already been done, and this adversely impacted on its billing and cash flow.