When you become an Affinity Outsourcing client you will receive a weekly report that will summarise the number of jobs being worked on, the status of each job and its expected return date.
This report is designed to help you to manage and plan for the workflow coming into your office and be able to answer your client queries about what is happening with their accounts, without having to micro manage the work.
When you need to talk to someone you can either email or telephone your client manager in the UK, or the team leader in India. The staff in Ahmadabad work to local time, which is 4.5 hours ahead of UK British Summer Time or 5.5 hours for the rest of the year. However, there is usually at least one team working to UK time, so there will always be someone there to talk to during normal UK office hours.