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The Process

Security
Many people worry about the security of information sent via the internet and when you are looking after financial information security becomes even more important. Affinity Outsourcing takes information security very seriously and we have established strict protocols to protect your data.
All client data is stored on our secure servers in the UK, with access in our delivery centre via a ‘dumb’ terminal.
Additionally, we follow the protocols for financial institutions operating overseas to maintain security of data and are bound by the UK data protection act.
Our team in India are trained in data security and protection to maintain a seamless security protocol.
Communication
When you become an Affinity Outsourcing client you will receive a weekly report that will summarise the number of jobs being worked on, the status of each job and its expected return date.
This report is designed to help you to manage and plan for the workflow coming into your office and be able to answer your client queries about what is happening with their accounts, without having to micro manage the work.
When you need to talk to someone you can either email or telephone your client manager in the UK, or the team leader in India. The staff in Ahmadabad work to local time, which is 4.5 hours ahead of UK British Summer Time or 5.5 hours for the rest of the year. However, there is usually at least one team working to UK time, so there will always be someone there to talk to during normal UK office hours.